Effective August 30, 2026

Terms of Service

These Terms govern access to MessyPoly, a 3D asset finishing service: optimization, quad retopology, repair, rigging, animation, print preparation, and related tools. By creating an account, uploading a file, generating a model from an image, or otherwise using the service, you agree to these Terms.

1. Accounts

You are responsible for the email address and password used with your account. You must provide accurate account information and keep your credentials confidential. MessyPoly may suspend or terminate access for abuse, security risk, unpaid billing, or violation of these Terms.

2. Uploaded Content

You keep ownership of the files, photographs, and other content you upload, and of the outputs generated from them. You grant MessyPoly the limited right to process, store, render, and transmit that content as needed to operate the service, debug failures, enforce quotas, and provide downloads.

You must not upload files or photographs that you do not have the right to use, that violate another person's rights, malware, illegal content, or content intended to disrupt the service.

Image-to-3D generation sends the photograph you submit to a third-party AI provider to produce a 3D model; see the Privacy Policy for how that works. You are responsible for having the rights to any photograph you submit for generation.

3. Service Limits

Quotas, file-size limits, retention windows, output quality, and availability may change as the product is developed. MessyPoly accepts GLB, OBJ, STL, and FBX source files within the published size and triangle limits, and does not guarantee support for every model, rig, material, animation, or scene.

4. Billing

Paid subscriptions and credit packs are processed by Stripe. MessyPoly does not store card numbers. Subscription access and quota resets are driven by Stripe billing events. Credit packs are non-expiring generation credits unless required otherwise by applicable law.

Subscription cancellations, payment-method updates, and invoices are handled through Stripe's hosted billing portal. Fees are charged in advance unless stated otherwise at checkout.

5. Refunds

If a paid charge was made in error, contact support@messypoly.com. Refund decisions are handled case by case. A refund may reduce or remove the associated subscription access or credit balance.

6. Acceptable Use

• Do not attempt to bypass quotas, rate limits, authentication, or billing controls.
• Do not probe, scan, overload, scrape, reverse engineer, or attack the service.
• Do not use MessyPoly to process content that is unlawful or infringes rights.
• Do not share access, API keys, or webhook credentials in a way that creates abuse or security risk.

7. Availability and Output

MessyPoly is provided "as is" and "as available." We do not guarantee that every upload will produce a usable output, that output will be lossless, or that the service will be uninterrupted or error-free.

Print preparation output is provided for use with your own slicer, printer, and materials. MessyPoly does not manufacture or ship physical objects, does not review or supervise your printer or slicer, and is not responsible for the operation of your printing equipment or the outcome of any physical print, including damage to property or persons arising from it. If you use the optional print bridge application to send output to your own printer, you are solely responsible for that printer, its credentials, and its network configuration; see the Privacy Policy for how the print bridge handles that information.

8. Liability

To the maximum extent permitted by law, MessyPoly is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption.

9. Changes

We may update these Terms as the product changes. Material changes will be reflected by updating the effective date and, when appropriate, notifying account holders.